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Orders & shipping
Track orders, delivery times, white-glove setup and shipping costs.
14 articles
Returns & refunds
Our 30-day return policy, how to start a return and refund timing.
9 articles
Payments & pricing
Payment methods, financing, promo codes and invoices.
8 articles
Assembly & care
Assembly guides, cleaning tips and caring for wood, velvet and leather.
16 articles
Account & orders
Manage your profile, addresses, saved cards and order history.
7 articles
Warranty & repairs
What our 5-year warranty covers and how to request a repair.
6 articles
Frequently asked
Orders & shipping
How long does delivery take?
Most in-stock items ship within 2–3 business days and arrive in 5–8 business days. Made-to-order upholstery takes 4–6 weeks. You’ll get a tracking link by email as soon as your order leaves our workshop.
How much does shipping cost?
Shipping is free on orders over $150. Below that, standard delivery is a flat $15 and white-glove delivery starts at $79.
Do you offer white-glove delivery and assembly?
Yes — choose white-glove at checkout and our team will deliver to your room of choice, assemble everything and take the packaging away.
Can I change my delivery date or address?
You can change your delivery date or address from your account up to 48 hours before dispatch, or by contacting our care team.
How do I track my order?
Use the tracking link in your shipping email, or visit Order tracking in your account for live updates.
Do you ship internationally?
We currently ship across the US and Canada, with more regions coming soon.
What if my item arrives damaged?
Let us know within 7 days with a photo and we’ll arrange a free repair, replacement or refund — whichever you prefer.
Can I pick up my order from the showroom?
Yes — choose showroom pick-up at checkout and we’ll email you when your order is ready at 214 Wythe Avenue, Brooklyn.
Returns & refunds
How long do I have to return an item?
You have 30 days from delivery to return any item in its original condition.
How do I start a return?
Go to Orders in your account, choose the item and select Start a return — we’ll email you a prepaid label.
When will I get my refund?
Refunds are issued to your original payment method within 5–7 business days of the return arriving.
Payments & pricing
Which payment methods do you accept?
We accept all major cards, PayPal, Apple Pay and Google Pay.
Do you offer financing?
Yes — split your purchase into monthly payments at checkout on orders over $250.
How do I use a promo code?
Enter your code in the Discount field at checkout and the saving will be applied instantly.
Assembly & care
Do your products need assembly?
Most pieces arrive fully assembled; larger items need only a few minutes with the tools included.
How do I care for solid wood?
Dust with a soft, dry cloth and re-oil once or twice a year to keep the wood nourished.
How do I clean velvet?
Brush regularly, steam gently to lift the pile and spot-clean spills with a damp cloth.
Account & orders
How do I update my address?
Go to Settings in your account and edit your saved addresses.
I forgot my password — what do I do?
Use Forgot password on the sign-in page and we’ll email you a reset link.
Where can I see past orders?
All of your orders are listed under Orders in your account.
Warranty & repairs
What does the warranty cover?
Our 5-year warranty covers frames, joinery and mechanisms against manufacturing defects.
How do I request a repair?
Contact our care team with your order number and a photo — we’ll arrange a repair or replacement.
Is fabric wear covered?
Normal wear and tear isn’t covered, but our Renew program can re-cover pieces at a reduced cost.
Still need help?
Our care team is available Monday to Saturday, 9 AM – 6 PM EST.
